Frequently Asked Questions

Do you sell to the public or just trade professionals ?

We welcome everyone! Our online store is open to the public and trade professionals alike.

Do you have a showroom to see the planters?

No, we don’t currently have a showroom. However, we understand the importance of experiencing the quality of our planters before you buy. That’s why we offer a unique free sample program. Visit our sample-products-and-tiles page so you can experience the quality firsthand before you buy.

Are there Spec Sheets or Catalogue?

Yes. product-spec-sheets | PDF Catalogue

What are your payment options?

We offer secure online payment options for your convenience:

  • Credit Cards: Visa and Mastercard are accepted.
  • Direct Deposit: For direct deposit payments, please use the following information:
    • Account Name: SIGMA PLANTERS PTY LTD
    • Bank: NAB
    • BSB: 084004
    • Account Number: 968050616
  • Bitcoin: Via Lightning or On-Chain

Where Do You Deliver?

Our delivery network covers all of Australia, with a strategically located Brisbane warehouse for faster deliveries to the eastern states.

How long will delivery take?

For items in stock allow 1-2 weeks.

How much does delivery cost?

Enjoy free delivery on orders over $1000 in Greater Brisbane, $1500 on the Gold Coast and Sunshine Coast, $2000 in Sydney, or $3000 in Melbourne.

Brisbane (2-5 days)
Order > $1000 – FREE
Order < $1000 – $77.00

Gold Coast & Sunshine Coast (2-5 days):
Order > $1500 – FREE
Order < $1500 – $99.00

Sydney (3-5 days)
Order > $2000 – FREE
Order < $2000 – $165.00

Melbourne (4-6 days)
Order > $3000 – FREE
Order < $3000 – $198.00

Other areas by quote. Chose “Quote Only” in payment method at checkout.

More information on Delivery Service

Is delivery insured from damage in transit?

Absolutely! Your planters are 100% insured for damage during transit. However, this insurance does not cover the cost of replacement freight.

Can I collect from you?

Yes. Pickup is available at our Brisbane warehouse located at C/- Northline, Wood St, Bundamba QLD 4304. More information on Local Pickup

Do I need feet for my planters?

No. All our planters come with feet built in. If you want to add taller feet (we don’t recommend it) the base will need to be evenly supported or bowing can occur.

pot-feet

 

 

 

 

Do you supply saucers?

No, they are cost prohibitive and not a good solution. See why-planter-drip-trays-dont-work/

Do I need to seal my new planters?

No. All Sigma planters are pre-sealed with fibreglass resin. Just add potting mix and plants.

Are there drainage holes?

Yes. We specialise in outdoor planters so all planters come with drainage holes. If you want to block the holes for indoor use we recommend selleys-knead-it-aqua/

Can I paint my new planters?

Yes. Just give them a good sanding and then you can paint with high quality automotive or marine grade paint.

How do I care for my new planters?

Clean regularly and apply a wax polish for best results. Planter Care Instructions

Do you do custom sizes?

Yes! We offer custom planters in full shipping container volumes. Get a quote for your project. Custom Planters

What are you planters made of?

Our planters are predominantly made from fibreglass, with a touch of stone and cement powder for a realistic stone or concrete look. We sometimes use terms like “GRC” or “light concrete,” but these are mainly descriptive. While they resemble GRC, they’re actually over 50% stronger, more durable polyester resin (fiberglass).

Is Fibreglass stronger than GRC?

Yes. Fiberglass is a stronger material, which is why it’s preferred for luxury boat construction. GRC is heavier and more affordable, making it suitable for large, custom commercial projects where extra weight is desired.

What is your Warranty?

We proudly offer 3-year warranty on all products sold. This can be extended to 5 years at at checkout. 

What is your returns policy?

Your planters are 100% insured for damage during transit and come with a reassuring 3-year warranty for your peace of mind. We do not accept returns for change of mind. More Information

 

 

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