Phone: 07 3419 0687
Mob: 0417 371 201
There are 3 payment options when ordering online:
Credit Cards: We accept Visa, Mastercard and Bankcard. Payment will not be debited from your card until you order is ready for dispatch. Upon debiting, we’ll send you out a Tax invoice by post.
Cheque or money order: Please post to PO Box 33, AMAMOOR QLD 4570
Direct deposit: IOTA Australia, NAB, BSB:084691 Account Number: # 754055307
Orders are sent from one of our warehouses in either Brisbane or Amamoor and we should be able to get most orders out to you within 2 weeks.
All orders are sent on pallet via a tail gate truck that has a hydraulic lift on the back, the driver will be able to move your goods on a pallet jack along any flat and even surface for up to about 10 meters from where the truck can get access to. However they will not be able to unpack and position your planters.
For a more detailed description of the delivery service. Delivery Service
For a more personalized service, we recommend removalists who can unpack and position your planters or furniture at a cost of $300-$400 per two cubic metres.
Our website has a shipping calculator that will give you a quote based on your postcode. Choose your items and then click “add to cart” where you will be able to use the shipping calculator. It is a flat rate so regardless of how much you order the shipping will be the same for that particular postcode.
IOTA offers guarantees against manufacturing defects as follows:
Extra Large Granite
Venice Lightweight Concrete
Warranty is for structural defects; fading and hairline cracks are to be expected and are not covered.
*Please note these ranges are designed to sit on a flat even surface. They will drain adequately like this and feet are not needed to assist drainage. If you wish to add feet the planters need to be fully supported across the base otherwise bowing may occur and any warranty will be void.
For further information on manufacturing quality and guarantees and environment suitability, see our specifier’s guide.
In addition, once you get your order and if the goods are not to your satisfaction for any reason you may return the items in “as new” condition for a full refund or exchange within 30 days. You will however be responsible for the cost of freight to return the order to our warehouse plus a 15% restocking fee.
Our insurance covers the products only and guarantees do not include freight for replacement or removal of the damaged goods.
Our merchant services use SSL encryption, which is an Internet standard and encrypts all of your details, preventing a third party from viewing your information. The instant you reach our checkout page, a padlock symbol at the top or bottom of your screen indicates that you have entered our secure shopping zone.
An internal security system, known as a firewall, protects information about you stored in our computer from being viewed by a third party. Information access is restricted within our offices and protected by a password.