Local Pickup
*Please note our warehouse is not open to the public like a shop. It’s only available for collection of orders purchased online.
When you get to the checkout you can choose local Pickup From
And freight will be zero.
We will pack your order and email you with collection instruction within 24 business hours.
Collection hours: Between 8am and 3:00pm
Please quote your invoice number at reception on arrival.
Shipping Cost Guide
*Note these are estimates only, final price depends on products and exact address.
*Prices include GST
Brisbane (Lead Time 2-5 days):
Pickup Hemmant QLD 4174 – Free | Commercial $77 | Residential $132
Gold Coast (Lead Time 2-5 days): $165
Sunshine Coast (Lead Time 2-5 days): $165
Sydney (Lead Time 5-10 days):
Truck Depot (Villawood NSW 2163) $165 | Warehouse/Industrial $165 | Commercial/Residential $275
Melbourne (Lead Time 5-10 days):
Truck Depot (Laverton North Vic 3026) $242 | Warehouse/Industrial $242 | Commercial/Residential $330
Level of Service to Expect
We will give you a call once your order is in your city’s depot and schedule a suitable day and time window for delivery.
There is only one driver in the truck so planters over 15kg will need to have someone able-bodied to help the driver unload.
The pallet and all packaging materials will be left at you address. The driver will not be able to position your planters.
Returns
Please choose carefully as we do not accept returns. The reason for this is that returns nearly always come back with scratches and we can’t resell them so hence have to decline a refund – which causes a very awkward and disappointing conversation.
Freight Liability
Arranging freight is a value-added service we offer to our clients. We do not have equity in any freight companies and do not take a commission. The contract regarding delivery is between you and the freight company. IOTA Australia take no responsibility for loss of income incurred through delays in freight or delivery instructions not being carried out by the driver.
Insurance
Our insurance covers damage to the products only and does not include freight for replacement or removal of the damaged goods.