Local Pickup
*Please note our warehouse is not open to the public like a shop. It’s only available for collection of orders purchased online.
When you get to the checkout you can choose local Pickup From:
C/- Brisbane Logistics
59 Luke St
Hemmant QLD 4174
We will pack your order and email you with collection instruction within 24 business hours.
Collection hours: Between 8am and 3:00pm.
Please quote your invoice number at reception on arrival.
Shipping Cost Guide
*Note these are estimates only, final price depends on products and exact address.
*Prices include GST
Brisbane (Lead Time 2-5 days): $77
Pickup Hemmant QLD 4174 – Free
Gold Coast (Lead Time 2-5 days): $132
Sunshine Coast (Lead Time 2-5 days): $165
Sydney (Lead Time 5-10 days):
Truck Depot (Villawood NSW 2163) $165 | Warehouse/Industrial $165 | Commercial/Residential $275
Melbourne (Lead Time 5-10 days):
Truck Depot (Laverton North Vic 3026) $242 | Warehouse/Industrial $242 | Commercial/Residential $330
Delivery Process
We will give you a call once your order is in your city’s depot and schedule a suitable day and time window for delivery.
There is only one driver in the truck so planters over 15kg will need to have someone able-bodied to help the driver unload.
The pallet and all packaging materials will be left at you address.
Returns
Please choose carefully as we do not accept returns. The reason for this is that returns nearly always come back with scratches and we can’t resell them so hence have to decline a refund – which causes a very awkward and disappointing conversation.
Insurance
Our insurance covers damage to the products only and does not include freight for replacement or removal of the damaged goods.